Returns and refunds

Changed your mind?

• You can return an item within 7 days of delivery.
• It must be unused, in its original packing, with all its parts, accessories and tags.
• You pay the delivery charge for sending it back, and the original delivery charge isn’t refunded.

Damaged, faulty or wrong item

• Tell us within 48 hours of delivery, with clear photos of the item and its packing. An unboxing video helps us sort it out faster.
• We’ll send a replacement or give you a full refund, including delivery charges, and we cover the cost of the return.
• If a product develops a manufacturing fault within 7 days of delivery, we’ll replace it or refund you.

How to return an item

1. 1Message us on WhatsApp at 0306 3215566, or use the contact form, with your order number, the item and the reason.
2. 2We reply within 1 working day and tell you how to send it back.
3. 3Pack the item securely, in its original packing.
4. 4When it reaches us, we check it within 2 working days and confirm your refund or exchange.

Refunds

• Refunds are sent by bank transfer, Raast or mobile wallet within 7 working days after we receive and check the returned item.
• For cash-on-delivery orders, we refund to a bank account or wallet in your name. For advance payments, we refund to the account you paid from.
• If you prefer, we can exchange the item for another colour, size or product instead.

What we can’t take back

• Items that have been used, washed or damaged after delivery
• Items without their original packing, parts or accessories
• Opened consumables, such as bubble liquid or batteries