How long delivery takes
- Confirmation: our team calls you to confirm your order, usually the same day.
- Packing: confirmed orders are packed and handed to the courier within 1 working day.
- Delivery: most parcels arrive in 3–5 working days after we confirm the order. Big cities are often quicker; remote areas can take longer.
Couriers don’t usually deliver on Sundays and public holidays, and weather, strikes or road closures can cause delays. If your order is held up, we’ll let you know.
Delivery charges
Delivery costs Rs 200 per order, and it’s free on orders of Rs 3,000 or more. The delivery charge is shown at checkout before you confirm your order, and there’s nothing more to pay at the door.
Cash on delivery
Pay the rider in cash when your parcel arrives. Please keep the exact amount ready, as riders may not carry change. The amount to pay is shown on your order page.
Tracking your parcel
Once your parcel is dispatched you can follow it on Track your order with your order number and phone number. We also send updates on WhatsApp.
If you’re not available
The courier usually makes more than one attempt and may call before coming, so please keep your phone on. If the parcel can’t be delivered it comes back to us. Message us and we’ll send it again; a new delivery charge may apply.
Refusing a parcel
If you change your mind, please tell us before your order is dispatched rather than refusing it at the door. A refused cash-on-delivery parcel costs us delivery both ways, so after a refusal without a good reason we may ask for advance payment on future orders.
Damaged parcels
If the outer packing looks badly damaged or opened, take photos before you accept it and tell us within 48 hours. See returns and refunds for what happens next.